Who we are
Nexura (“we,” “us,” “our”) is an AI-native marketing agency based in London, UK, operating as Nexura Marketing. For data protection purposes we are the data controller for any personal data collected through this website and through our service.
Contact: nexura@nexuramarketing.co.uk · +44 7591 771279.
What we collect
When you contact us
- Your name, venue, email, phone number and the content of your messages
- WhatsApp conversation history with our account, including photos and voice notes you send us
When you become a client
- Business information (menu, opening hours, brand assets, marketing history)
- Access tokens or logins for the social, Google and email platforms we manage on your behalf — stored encrypted, never shared
- Billing details, processed by our payment provider (we do not store card numbers)
When you visit this website
- Basic analytics (page views, rough location from IP, device type) via privacy-friendly tooling
- No advertising cookies, no cross-site trackers, no third-party profiling
Why we collect it
- Legitimate interest — to respond to enquiries and deliver our service
- Contract — once you become a client, to fulfil our agreement with you
- Legal obligation — invoicing, accounting and tax records
- Consent — for anything else, which you can withdraw at any time
How long we keep it
- Enquiries that don't become clients — 12 months, then deleted
- Active clients — duration of the contract + 6 years for tax records
- Website analytics — 14 months, aggregated and anonymised after 30 days
Who we share it with
We use a small set of reputable processors to run the service. Each is bound by a data processing agreement and operates in the UK / EU or under a UK-adequate transfer mechanism:
- Cloud hosting (UK / EU data centres)
- Email delivery platform
- Payment processor (card details never touch our systems)
- AI inference providers — prompts are not used to train public models, and client content is not retained beyond the request
We never sell your data. We never share conversation content with third parties for marketing.
Cookies
This website sets a single first-party analytics cookie and nothing else. We do not use advertising cookies, retargeting pixels, or cross-site trackers.
You can disable cookies in your browser at any time — the site will still work.
Your rights
Under UK GDPR you can:
- Ask for a copy of the data we hold about you
- Ask us to correct anything that's wrong
- Ask us to delete your data (subject to legal retention obligations)
- Object to us processing your data
- Withdraw any consent you've given
- Complain to the Information Commissioner's Office if you think we've got it wrong
To exercise any of these, email nexura@nexuramarketing.co.uk. We'll respond within 30 days.
Changes to this policy
We'll update this page if we change how we handle data. Material changes will be flagged to active clients directly on WhatsApp.